NTERNS FOR HALL
HALL COUNTY SCHOOLS
Work-Based Learning Honors Work-Based Learning Youth Apprenticeship
CUSTOMER SERVICE
Employability skills, sometimes called soft skills, have become the hard skills of today’s workforce. They are the power skills that differentiate exceptional employees from only adequate employees. With powerful employability skills, you will rise faster and further in your career.
Important research conducted by Harvard University, the Carnegie Foundation and Stanford Research Center concluded that 85% of job success comes from having well-developed employability skills, and only 15% of job success comes from technical skills and knowledge, previously known as the hard skills. Employers worldwide say that many applicants do not possess acceptable employability skills and, therefore, are unprepared for work in a fast-changing, technological society.
Putting the customer first by drawing on a wide variety of employability skills will help your company grow and advance your career. Whether you work in a retail store, service firm, government agency or non-profit organization, you need to be able to “read” the customer’s wants and needs, communicate effectively and serve the customer appropriately. Your challenge is to provide high-quality, timely service without making premature judgments about the customer’s needs or pushing your own preferences. This Customer Service book offers specific strategies, recommendations and guidelines to make you aCARER as you work with (CARER: Credible, Attractive, Reliable, Empathetic, Responsive).
HANDLING CONFLICT
Employability skills, sometimes called soft skills, have become the hard skills of today’s workforce. They are the power skills that differentiate exceptional employees from only adequate employees. With powerful employability skills, you will rise faster and further in your career.
Important research conducted by Harvard University, the Carnegie Foundation and Stanford Research Center concluded that 85% of job success comes from having well-developed employability skills, and only 15% of job success comes from technical skills and knowledge, previously known as the hard skills. Employers worldwide say that many applicants do not possess acceptable employability skills and, therefore, are unprepared for work in a fast-changing, technological society.
Being able to handle conflict effectively is an employability skill that is highly valued by employers. Individuals who remain objective and non-defensive during conflict, and who view debate and critical feedback as important for improving their job skills, gain the respect of their supervisors and coworkers. The ability to control one’s emotions and behaviors during conflict is a significant professional asset. In this Quick Skills book Handling Conflict, you will learn strategies to enhance your own abilities when faced with challenging conflict in your work.
SKILLS FOR THE FIRST TIME SUPERVISOR
Employability skills, sometimes called soft skills, have become the hard skills of today’s workforce. They are the power skills that differentiate exceptional employees from only adequate employees. With powerful employability skills, you will rise faster and further in your career.
Important research conducted by Harvard University, the Carnegie Foundation and Stanford Research Center concluded that 85% of job success comes from having well-developed employability skills, and only 15% of job success comes from technical skills and knowledge, previously known as the hard skills. Employers worldwide say that many applicants do not possess acceptable employability skills and, therefore, are unprepared for work in a fast-changing, technological society.
Supervision of others is an employability skill that you may be expected to perform as you advance in your career. Whether leading a team of assembly workers, medical staff, salespeople, transport drivers, agricultural employees, culinary professionals, office support staff, or other group—new supervisors often face similar problems.
As a supervisor, you will be responsible for the work of subordinates. Your success will depend, to a great degree, on their success. You will be expected to maintain high productivity within the group while also managing individuals of different ages, skill levels, education, backgrounds, and ethnicities. In today’s fast-paced, technology-oriented organizations, new supervisors need to be effective from day one. With Skills for the First-Time Supervisor, you will focus on key concepts and abilities that are basic to any supervisory position.
WHAT YOUR EMPLOYER EXPECTS
Employability skills, sometimes called soft skills, have become the hard skills of today’s workforce. They are the power skills that differentiate exceptional employees from only adequate employees. With powerful employability skills, you will rise faster and further in your career.
Important research conducted by Harvard University, the Carnegie Foundation and Stanford Research Center concluded that 85% of job success comes from having well-developed employability skills, and only 15% of job success comes from technical skills and knowledge, previously known as the hard skills. Employers worldwide say that many applicants do not possess acceptable employability skills and, therefore, are unprepared for work in a fast-changing, technological society.
The expectations for employability skills among companies everywhere are simple. In survey after survey, the two key requirements are (1) come to work every day and (2) be on time. Beyond that, employers say they want all workers to show a good attitude, demonstrate outstanding ethics, think creatively and critically, be problem solvers and good communicators, work effectively on teams, and self-manage their time and tasks. In What Your Employer Expects, you will learn specific strategies, recommendations and guidelines that will broaden and strengthen your employability skills.
